Refund Policy

1. Billing Status

ShotMind's local library is free to use. Charges only occur when you explicitly start and complete an AI analysis Pack or another paid transaction; browsing or searching your already-analyzed local library does not create a charge.

2. Paid Billing

Billing, invoicing, tax handling, and refunds for AI analysis Packs or other paid purchases may be processed by Paddle, acting as Merchant of Record. We will not charge you unless you explicitly start and complete a paid transaction.

3. One-Time Credits and Ongoing Paid Services

AI analysis Packs are one-time credit purchases and do not renew automatically, so there is no Pack subscription to cancel. If ShotMind offers ongoing paid services in the future, you may cancel them from the billing area we provide or by contacting us. After you cancel or stop buying credits:

• One-time Pack purchases do not renew automatically. Unused credits stay in your account and do not expire because you stop buying, except when handled through refunds, chargebacks, applicable law, or Paddle policy.
• If an ongoing paid service exists in the future, cancellation usually lets you keep access until the end of the current paid period, unless required otherwise by law or Paddle policy.
• Content already analyzed and saved in your local library remains browsable and searchable on your device. New shot analysis still needs available credits and cloud AI service.

4. AI Analysis Packs and Digital Service Credits

AI analysis Packs are prepaid digital service credits used to have ShotMind cloud AI analyze the new shot clips you select. Pack purchases are not eligible for self-service no-reason refunds.

Shot credits already used to generate AI analysis results are treated as delivered digital services and are non-refundable. Unused Pack balance is not guaranteed to be refundable and cannot be exchanged for cash. If a refund is approved under the exceptions below, applicable law, or Paddle policy, the related unused Pack balance will be removed from your account.

Although used shot credits are non-refundable, the analysis results they produced are kept in your local library: analyzed shots, their AI analysis results, and thumbnails stay on your Mac, and you can export them in a ShotMind archive for backup or migration. The archive does not include your original full-source videos and is not currently encrypted.

5. Refund Requests We May Review

We may manually review refund requests in the following situations:

• Billing errors: if paid billing is enabled and you were charged incorrectly (e.g., duplicate charge, wrong amount, charged after cancellation), we will issue a full refund for the erroneous charge.
• Unauthorized charges: if you believe a charge was unauthorized, contact us promptly so we can review Paddle records and complete any necessary security checks.
• Service failures: if a ShotMind service failure prevents you from receiving paid AI analysis results, we may offer a refund, credit restoration, or another remedy.
• Legal or Paddle requirements: if applicable law, Paddle as Merchant of Record, or a payment-network rule requires a refund, we will handle the request accordingly.
• Manual goodwill approval: in limited special cases, the ShotMind owner may approve a refund request.

6. Non-Refundable Situations

Outside of the cases described above, refunds are generally not available after paid billing has opened:

• No-reason requests such as changing your mind, buying the wrong Pack, or not using the full Pack balance.
• Shot credits already used for AI analysis.
• Unused Pack balance where none of the reviewable exceptions above applies.
• Mid-cycle cancellation of a future ongoing paid service — we generally do not refund the current billing period.
• Violations of our Terms of Service that result in account suspension or termination.

This policy does not limit any mandatory withdrawal or refund rights you may have under applicable law. Where the law allows digital services to be excluded from withdrawal rights after you consent to immediate performance, or allows consumed service to be deducted, we will handle the request according to that law.

7. How to Request a Refund

To request a refund, please contact us at hello@shotmind.net with the following information:

• Your account email address
• The date of the charge you would like refunded
• The reason for your refund request

We aim to review all refund requests within 5 business days. If the charge was processed by Paddle, approved refunds will be processed through Paddle and will appear on your original payment method within 5–10 business days, depending on your bank or card issuer.

8. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of the Service after changes constitutes acceptance of the updated policy.

9. Contact

For billing and refund inquiries, please contact us at hello@shotmind.net.